Wednesday, October 30, 2019

The differences in the use of language between old and young Term Paper

The differences in the use of language between old and young generation in Saudi Arabia - Term Paper Example From this research, it is evident that different factors contribute to the difference in the language used by individuals belonging to the young and the old generation. Some of the factors that will be examined include; technology, stereotypes, and the generation gap (Bassiouney, 2009).   Literature review According to Calvert (2002) the difference in language used between the young and the old generation in Saudi Arabia has led to difficulties in communication. He reveals that the difference in language used by persons belonging to these two generations is as a result of stereotypes. Some of these stereotypes he depicts are as a result of the taboos the people of the old generation were exposed to. The participants who were interviewed in this research revealed that individuals belonging to the old generation were more formal in their communication style than the young. An examination of the stereotypes as a factor contributing to the difference in the language between the young a nd the old in Saudi revealed that, the differences in communication were, as a result of the difference in the expectations between these two groups. For example, the participants who were interviewed in this research showed that they experienced difficulties in communicating with persons of the old generation. This is because they were a bit slow in learning the other languages they used to communicate. Calvert (2002) also reveals that the variances in the use of linguistics between the young and the old in Saudi are because individuals belonging to the young generation incorporated some modern aspects in their language. He illustrates that this is because the young people think this would make communication between them appealing. However, he also illustrates that the old tend not to be comfortable when they incorporate such features in their communication. This is because they normally have the stereotype that persons belonging to the young generation tend to be rude when they in corporate some of the features in their communication (Calvert, 2002). Crystal (2001) illustrates that technology plays a role in the difference in the language used between the young and the old in Saudi. This is because an examination of the history of the old generation reveals that the old people did not incorporate a lot of technology in their communication. He, therefore, argues that the introduction of technology has greatly influenced the use of language among persons belonging to the young generation. The responses from the questionnaires also revealed that the introduction of the internet immensely influenced their communication styles, hence affecting their use of language. The participants claimed that the difficulty experienced by the old in adapting to the changing technology, was a factor that contributed to a difference in language use between the young

Monday, October 28, 2019

The developing awareness of Romeo and Juliet Essay Example for Free

The developing awareness of Romeo and Juliet Essay This essay will contain the developing awareness of Romeo and Juliet throughout the play. It will relate to both characters feelings towards each other, it will also show how other characters are portrayed as they relate to one another and to Romeo and Juliet. The essay will describe the levels of society who came to watch Shakespeares plays from the groundlings to the aristocracy. It will also portray Romeo and Juliets reactions to different situations. Shakespeare opens the play with a disagreement between the Montague servants and the Capulet servants, which starts off with a relatively minor insult where Sampson, a Montague, bites has thumb at the Capulet servants, which in those times was a disgrace to them if they bear it. It then went on to develop into a fight. Starting the play in such a profound way would have shown the audience the degree of rivalry between the two gangs. The first mention of Romeo in the play is when Benvolio is telling of the riot to Lady Montague and how has been avoiding him, then Lord Montague speaks of how Romeo prefers night to day. shuts up his windows, locks fair daylight out, And makes himself an artificial night: Black and portentous must his humour prove This suggests that Romeo is suffering from some form of depression. We then meet Romeo, he is talking about how much he loves Rosaline, and how his love is not returned. This shows the audience a huge part of Romeos personality, how he could be so madly in love with a woman without any hope of that love being returned shows he falls in love very easily. When we first meet Juliet, she is a mere child and her mother talks to her about marriage, Juliet is still ver4y young and is not particulally interested. Ill look to like, if looking liking move; But no more deep will I endart mine eye than your consent gives strength to make it fly. This quote illustrates Juliets respect for her parents wishes and her obedience and dependance of them at this stage in the play. Little did her parents know just how waywardly Juliet would become.

Saturday, October 26, 2019

statistics review :: essays research papers

In this article, the authors attempt to answer the research question of whether or not the link between an individual’s organizational citizenship behavior (OCB) and the score they receive on their performance evaluation is affected in any way by gender. OCB is described by the authors as actions that are performed by individuals that go above and beyond what is expected of them as per the requirements that are listed on their job description. For the purpose of this study, the authors looked at five identifying factors of OCB. These factors include altruism, conscientiousness, courtesy, sportsmanship, and civic virtue. By conducting this study, the authors hoped to find support for three hypotheses: 1.  Ã‚  Ã‚  Ã‚  Ã‚  Women will be rated as displaying more OCB than men. 2.  Ã‚  Ã‚  Ã‚  Ã‚  For both women and men, level of OCB ratings and performance ratings will be positively related. 3.  Ã‚  Ã‚  Ã‚  Ã‚  Although women will be rated as displaying more OCB than men, they will not receive higher performance ratings than men. (Sex Roles, 3) A total of 109 RA’s (resident advisors) from an East Coast University participated in this assessment, 55 women and 41 men. The authors state that RA’s were used for this test because of the increased opportunity they have as a whole to practice OCB. To set up the test that would be given to the current RAs, former RA’s were contacted via telephone. They were asked questions and given a pilot survey, which was reviewed and revised to become the final testing instrument. The survey contained 17 questions, which, after scoring, would create an OCB rating ranging from 17 (low OCB) to 85 (high OCB). The surveys were given to the RA’s during weekly meetings, with the individual RA’s rating the OCB level of their RA counterparts in the same residence hall that they worked in. The results of these surveys were added together and averaged for each RA and then compared against the score that the individuals received on the performance evaluations that were given to them by their supervisors. The authors concluded from these results that there is indeed a link between higher OCB ratings and higher performance evaluation scores, and they also stated that the performance ratings of male RA’s are quite similar to those earned by the female RA’s. The hypothesis that females would have higher OCB scores than males was reported as being correct, but the fact that the authors state â€Å"the conventional level of significance was not achieved† doesn’t make a very solid argument upon which to base their reasoning.

Thursday, October 24, 2019

Spin Masters Toys Case Write-Up

MG 640 Spin Master Toys (A): Finding A Manufacturer for E-Chargers 1. ) Executive Summary: †¢ Spin Master Toys core competencies are marketing and bringing creative toys to market. †¢ Alex Perez should choose Wah Shing and utilize their core competencies of manufacturing electronic toys. †¢ Electronic components can be difficult to acquire therefore Wah Shing’s relationships with suppliers will be beneficial. Speed to market is key, therefore Wah Shing has the best capabilities to meet Spin Master delivery commits †¢ Building long-term supplier relationship with Wah Shing is imperative if Spin Masters decides to stay in the electronic toy industry. 2. ) My assessment of the process Spin Masters has used to get to this point is, they are really good at developing good relationships with retailers, investors and have in-depth knowledge of research and development of various toys. Spin Masters has expertise in developing low technology â€Å"fad† toys a nd distributing them to retailers quickly.Spin Masters lacks engineering and manufacturing capabilities and therefore it’s necessary to outsource both. The company used their own â€Å"grassroots marketing† campaigns to stimulate interest in their toys. Spin Master’s has a â€Å"botched† process when it comes to the manufacturing and delivery of their toys. This end process appears to always be a â€Å"scramble† especially as they enter the electronic toys market. Since electronic toys are new to Spin Master, they should have utilized an early supplier involvement strategy.A company like Wah Shing early on could help them with the engineering and development from an early stage and then manufacture the plane for Spin Master Toys. Spin masters is good at marketing and bringing creative toys to market, whereas a company like Wah Shing has expertise in engineering and manufacturing of electronic toys. In short, it’s best to take one company's w eaknesses and mate them up with another company’s core competencies. 3. ) As Alex Perez, of the two potential suppliers, I would choose Wah Shing. Wah Shing’s core competencies include the engineering and manufacturing of various electronic toys.Spin Masters needs to find a manufacturer who is capable of providing high quality products in a short time span. Wah Shing has a very large facility which includes 6 engineers, 3,500 total employees and is the preferred electronic toy manufacturer for some of the largest companies in the toy industry. With that said, Wah Shing has a reputation for the manufacturing of high quality electronic toys. One of the biggest obstacles I currently face is getting E-Chargers to market on time to obtain the first mover advantage. Wah Shing has only 20% of its manufacturing capacity available but that is still a lot of freed up space for E-Chargers.The company could possibly devote a total of 700 employees (20% of 3,500 employees) to focus only on the manufacturing of E-Chargers. Currently, Spin Master needs a total of 20,000 units therefore each employee would be responsible for a total of 29 E-Chargers. Since many of the smaller components are sourced from other companies, this appears to be an achievable milestone to meet for the December deadline. In considering Wah Shing as a supplier for E-Chargers, cost and financial risk needs to be taken into account. Wah Shing has annual revenues of nearly $40 million, which is over $10 million more than other Hong Kong competitors.Without knowing any further details, it is safe to assume Wah Shing is in good financial health due to their proven track record with Hasbro and Tiger. There does not appear to be any indicators that Wah Shing has or will have any financial burdens in the near future. In terms of cost, Wah Shing appears to be slightly more expensive than Wai Lung. The per unit difference is about $. 32-$. 37 (HK$2. 45-HK$2. 83) depending on the container load. Wa h Shing also includes critical components such as the motor and the capacitor in their pricing quote where Wai Lung does not.This can be due to the fact that Wai Lung does not have a reliable supply base in line for electronic components. I am faced with stringent time constraints and therefore I cannot risk any possible supply disruptions. As for Wah Shing they have developed good supplier relationships with electrical component suppliers. This is crucial as the components used in E-Chargers are not always readily available. Wah Shing has minimal financial risk, competitive pricing and more knowledge of the componentry that E-Chargers entail.Wah Shing has produced other complex electronic toys and therefore would have the processes and technological capabilities to produce an E-Charger within the stringent tolerances. It would be hard for me to change Wai Lung’s core competencies of die-casting and plastic toys. I do not think with the time I’m allotted I would be abl e to overcome the knowledge gap they have for electronic toys. Wah Shing’s engineers have the ability to closely monitor the production of E-Chargers and correct any problems that may arise in the manufacturing process.It is imperative to have engineers readily available who can help prevent any potential work stoppages as Spin Masters does not have a lot of time to get E-Charges to market. Lastly, after careful consideration I noticed Hasbro does have relationships with both Wai Lung and Wah Shing. Hasbro has contracted less complex toys to Wai Lung as that’s their core business and more complex electronic toys to Wah Shing. This has further imbedded that knowledge is power especially when it comes to more complex toys.Lastly, after careful consideration Spin Master Toys has invested heavily in E-Chargers and it’s my responsibility to ensure the correct supplier is chosen. Another determining factor that I had noticed is Wai Lung is only at 40% capacity whereas Wah Shing is at 80% capacity. If E-Chargers really take off as planned, I need to engage in a longer-term supplier relationship. This is especially true since Spin Master is aligned with introducing a full line of E-Chargers. While Harary was visiting Wai Lung, he mentioned that they had â€Å"lost a significant portion† of their business due to a â€Å"disagreement with a large toy company†.I realized that Wai Lung may not be our best option as they don’t have a proven track record especially with a large toy company. This could possibly be the result of so much capacity becoming available. Harary also advised that Wai Lung may not be in a position to take on new projects in the short term. Spin Master’s E-Charger does not appear to be a good fit for Wai Lung as they need as much attention as possible to expedite their products through the manufacturing process. 4. ) In implementing my decision to have Wah Shing be the supplier of choice for E-Chargers, I would first have to close the loop of management communication.My main focus is to be the first to market with E-Chargers and in doing so I need to communicate with senior leadership at Wah Shing. I believe messages and priorities are best delivered from the top down, so I need to get my message to the top. Wah Shing currently has a lot of work in house, so even if Spin Masters has to pay expedite charges it will be well worth it if we get to market first. Also, not only would I like to meet senior leadership personally I would like to have our two project managers based in Hong Kong meet them as well. This is a starting point in creating a personal relationship with key contacts of Wah Shing.The ideal relationship I would like to see develop would be to have these two managers visit Wah Shing on a regular basis as it’s only 5 hours away. The next step in implementing my decision would be to understand how Wah Shing communicates with their customers. I would like to know i f they have any electronic data interchange (EDI) capabilities so Spin Master can have daily updates in real-time as to the status of their products. Wah Shing delivers quality products, but anything can happen with a newly developed product in the manufacturing process, for example a batch of E-Chargers could possibly weight too much and not fly.Real-time production updates can better align myself and Spin Master Toys to help Wah Shing overcome such issues. Also with the use of such real-time information we can update our customers and provide current status on their orders. Over the next six months I have to ensure many tasks are carried out in a timely manner. These tasks include, making sure the quote package is completed by July 1st, vendor quotes are expedited to meet our July 10th date, and the final design release is on schedule as well. I will be a busy guy and will have to utilize my project management skills.Once all of my preliminary tasks are complete, I will be traveli ng to Wah Shing frequently to ensure our E-Chargers are on track for our shipment deadline to retailers. I will have to monitor and address the 35-day lead-time for tooling, as this could be an opportunity for us to take some time out of the process. While visiting Wah Shing I will also be addressing key issues such as capacity. I want to ensure that Wah Shing is utilizing the right people to our products as we cannot afford to lose any more time.Capacity is very important at this time as we’re only forecasting 20,000 units right now but we need room to increase our capacity as we ramp up. In the month of November I will be closely monitoring our ramp-up schedule as I do not want any E-charger stock-outs. E-Chargers will be on an end-cap; therefore our product will have a lot of visibility to customers. As I said before as Spin Masters and I develop a good working relationship with Wah Shing a lot of the bottlenecks we face with E-Chargers may not occur in the future if we st ay in the electronic toys market. Word count: 1,647

Wednesday, October 23, 2019

Effective People, Communication and Information Essay

Legoland is a group of Lego themed adventure parks that offer an assortment of Lego themed attraction, mainly targeted at young children and families. Legoland is based in many different places in the world. At the moment there are four main Legoland parks. Legoland Billund in Denmark, Legoland Deutschland in Germany, Legoland Windsor in England and Legoland California in America. They also employ for a number of jobs including, catering, admissions, rides and attractions, security, finance, nursing etc. These jobs are normally seasonal as Legoland is only open in the summer and some holidays. This job can be part time or full time during the working season. In this section of the assignment I will describe Legoland’s rigorous recruitment process. They start the process in December during which time they send out invitations to previous staff and to local advertising to attract attention. They send invites to previous staff as they may want to work again and the company can save money on training new staff. While advertising is going on, all applications are shortlisted to the few that employers think have more potential. In January and early February, the successful candidates are then called for interviews. In Mid-February and March staff training starts so new employees are taught how to use the equipment properly and get to know the safety rules. Training is done during this time of year so staff are fully trained before Legoland opens to families. From april to august the recruitment is ongoing with staff turnover. This is because when some staff start, they may not like the job and decide to leave so Legoland need to be prepared to replace those that leave. Legoland also try to attend as many careers fairs as possible where feasible. This depends on staff availability. When Legoland staff arrive at these fairs, they set-up recruitment stands and models. They also provide job descriptions, applications and employment advice that relates to qualifications and experience that specific departments look at. Legoland attracts potential employees in many different ways: * Website to attract national and international employees. * Local newspaper to attract local audiences. * Careers Fairs held in schools and colleges to attract younger members. * Job centres. * Word of mouth. This section of the assignment is mainly about how Legoland attract potential employees. In order to find the right people they have to support their brand image to find a quality employee. The selection techniques are very strict as managers have to be very professional in choosing the right employees. Their advertising is focused and emphasises their culture and personal qualities. Their relationships with local employment bodies and educational establishments are very close so as to give everyone a chance to work there. You can apply by undergoing a screening interview on the phone or in person. This is good as Legoland employers can see aswell as get to know possible future employees. You can also apply online for any available jobs. By doing this and having overseas agents and employment organisations Legoland have internationalism. Legoland try to ensure that staff turnover is kept as low as possible by doing many different things. They try to get as many past workers as possible to save money on training which keeps the turnover low as less money is spent and less people are expected to leave as they have previously worked there. Appraisals are held to keep track of employee’s targets and the way they are working. Departments can get certain goals and targets to help achieve certain things. Legoland staff are given rewards and awards to help keep up their good work so there is less chance of them leaving the job as they may enjoy it more and decide to stay on further. Legoland look closely at NVQ’s and cross-reference them with other assessment schemes

Tuesday, October 22, 2019

A Research on Cochlear Implant

A Research on Cochlear Implant A cochlear implant is an electronic device that is used by the deaf or persons with problems of hearing. The device is usually implanted in the ear to ensure that one is able to sense sounds within the environment. The main components contained in the cochlear implant include a microphone, speech processor, transmitter and an electrode array (Clark, 2009).Advertising We will write a custom research paper sample on A Research on Cochlear Implant specifically for you for only $16.05 $11/page Learn More The microphone receives various sounds from the environment and this is then transmitted to the speech processor which ensures proper selection and arrangement of sound. The transmitter helps to convert the sounds into electric impulses which are eventually sent to the various parts of the auditory nerve. The purpose of having a cochlear implant is to provide hearing for the deaf persons especially those with affected sensory hair cells. It facilitates the unde rstanding of sounds of speech in an appropriate way. Young children, who need special education, have been able to learn speeches and sounds by using this device. It facilitates the understanding of various environmental sounds by old people with hearing problems. Cochlear implants work by stimulating the auditory nerve in a very complex manner. It generates different signals through the auditory nerve and then directs them towards the brain (Clark, 2009). The brain recognizes these signals and records them as sound. This process requires one to learn on how to detect and understand the environmental sounds after which he can comfortably hear them. The current cost of the device ranges is about $5,000 and this may even go as high as $10,000. For the replacement of this device, it is done after every 10 years depending on the extent of its usage. There are various costs associated with cochlear implantation which include costs before operation, costs during the surgery, post-operatio nal costs, programming costs, daily expenses as well as the costs of rehabilitation. Preoperative costs may include medical expenses, other audio logical evaluations, costs incurred for a CT scan, and costs associated with the various trials carried out to check the hearing conditions of patients as well as therapy.Advertising Looking for research paper on health medicine? Let's see if we can help you! Get your first paper with 15% OFF Learn More Other costs related to the surgical operations and procedure are those of acquiring the implant device, other related components supplied as well as surgeons’ fees paid by the patient. The costs incurred after operations can be very high in the process of programming which is usually done several times and the average costs incurred in may vary from one patient to another. The risks associated with the use of this device include the requirements for shaving the hair cells before an implant is made and this ma y affect the hearing of the patient permanently. The quality of sound is not as effective as the natural ear and young children may not understand some sounds as they need to learn on how to use it for a given period of time. The audiologists and language pathologists should be used at every stage during the learning process. Another risk that has been reported is that the operation involved may also damage the facial nerve. Many researchers and scientists are looking for innovative ways of designing a very small device that can be implanted internally and even provide a very clear sound transmission. The main manufacturers of the device are MED-EL, Neurelec Company and Cochlear Limited Company. The device has been supported by many deaf communities due to the benefits associated with its use. This has changed the lives of the deaf persons in understanding various environmental sounds (Clark, 2009). Due to the advancements in technology, the device is expected to solve problems of i ntegrating it with the use of sign language. Reference Clark, G. (2009). Cochlear implants: Fundamentals and applications. New York, NY: Springer.

Monday, October 21, 2019

Canadas Soldiers essays

Canada's Soldiers essays Despite Canada's obvious disadvantage given it's sizen as well as the youth and inexperience of it's soldiers, Canada was automatically entered into global conflict along side the British in 1914. The given circumstances lead to over 60,000 deaths through out the course world war one. Young Canadians were romanticized by the glorious and adventurous image of war painted by the British and Canadian Governments through war propaghanda. British Soldiers were considered more importnant the the War effort than the lives of Canadians and as a result of this young inexperienced Canadians speared headed most major British operations and were sacrificed to protect British soldiers reserved for later in the battles. After the great war had dragged on for more than two years, Britain looked to her Empire for troops for the battlefield. Most countries like Canada had sent volunteers, however the demand for soldiers far outstripped the voluntary totals. The Canadian parliament debated adopting conscription, and the pro-Empire sentiment in English Canada was strong and in support of conscription. However there was a strong movement in Quebec against conscription given the Contribution Quebec had all ready given to WW1. ...

Sunday, October 20, 2019

Advertising May Be Harmful to Your Spelling

Advertising May Be Harmful to Your Spelling Advertising May Be Harmful to Your Spelling Advertising May Be Harmful to Your Spelling By Maeve Maddox The United States has a government official called the Surgeon General who is the nations chief adviser in matters of health. One of the most famous to hold the job was Dr. C. Everett Koop, author of warning labels on cigarette packages. We need a Teacher General who could advise and decree on matters of English usage. Until a President arises who sees the need for such an office, Im willing to be the Unofficial Teacher General of the United States. Ill begin by placing virtual warning labels on two recent advertising products that could be harmful to writers whose spelling is a bit shaky to begin with. The first is the title of a recent Will Smith movie: The Pursuit of Happyness. Since the title is already quite catchy, echoing as it does a familiar line from the American Declaration of Independence, the reason for the cutesy spelling eludes me. The rule for adding suffixes to words ending in y is to change the y to i before adding the suffix: happy + ness = happiness. This spelling rule also applies to forming noun plurals and third person verb forms: baby/babies; carry/carries. The other offender is a recent Target television commercial that has singers chanting words like fabulous, meticulous, stainless, timeless. Otherwise entertaining, the ad has captions that spell fabulous as fabuless and meticulous as meticuless. If American schools were producing efficient spellers, such media nonsense could be shrugged away. As it is, misspelled advertising copy only adds to the confusion of a public already insecure when it comes to standard usage. The word from the Teacher General is, dont trust advertising spelling. Invest in a reliable dictionary. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Spelling category, check our popular posts, or choose a related post below:4 Types of Gerunds and Gerund Phrases5 Brainstorming Strategies for WritersHow Do You Determine Whether to Use Who or Whom?

Saturday, October 19, 2019

Global Perspectives In Business B Essay Example | Topics and Well Written Essays - 500 words - 2

Global Perspectives In Business B - Essay Example In general, this phenomenon is characterized by increased relationships of people, economic activities and culture across the globe. This is what is referred to as globalization. Globalization has shaped various aspects of business real and it is perceived to be important to the extent that it cannot be overlooked. Every business has to align to global business strategies. There are various aspects of many nationality cultural behaviors that are different from other cultures and which could be easily misinterpreted. In communicating, groups have the tendency of giving considerations to the context, as well as situations, as a way of accounting for events. Secondly, when communicating, especially with the seniors, one is required to maintain eye contact and this is different from other regions where this could be misinterpreted for rudeness. Thirdly, traditions and taboos are not highly valued as in other areas. Fourthly, the society is what may be described as also low power, based on Hostfedes (1984) classification, where emphasis is laid on consultative relations and this may be misinterpreted by low power societies, which have preference for autocratic approaches (Sutcliffe, 2001). Chinese death ritual traces the traditions of the historical dynasties. These rituals are still observed until today. Rituals are considered as a way of giving respect to the deceased and the elderly. People who die without having married are not often accorded the respect. It is also because they lack the children to organize a decent ceremony for them. Such people are often abandoned at the funeral homes and are never taken home for Chinese death rituals. The same case is applicable for children, who are accorded a silent burial. The corpse is often washed before it is placed in a casket. The dead is dressed black, blue or brown as a way of exalting

Friday, October 18, 2019

Evolution of the Use of Wool Term Paper Example | Topics and Well Written Essays - 1250 words

Evolution of the Use of Wool - Term Paper Example The objective of the paper is to describe about the origin of the wool and its uses for the making the garments. The paper further describes about the advantages of wool in the daily life of human beings. In addition, the main goal of the study is to focus upon the various attributes, which are related with the wool and its evolution throughout the world. Wool is a natural fabric, which is originated from the animal skin or Pelts. It can be said that since the evolution of mankind sheep, goat and other animals were reared for their consumption as well as some other purpose. There are many areas all over the globe where the sheep and goats are used only for the milk and its meat. However, very soon people get realize about the use of the animals’ skin. It is worth mentioning that the wild sheep are hairy. During the 4th BC the woolly sheep were found in the Eastern Europe. Wool was generally produced from the hair or the fiber, which has been grown on the sheep, alpaca, Angora goat and Angora rabbit. When the people come to know about the advantages and benefits of the wool they started trading of wool for expanding the business of woolen garments. Sheep were domesticated in Asia and the technique of the extracting wool has been invented in Asia. However, very soon trade of wool expanded all over the world (Power 1-69). There are many different types of wools that are produced from the different types of sheep and animals. The wool, which is produces by the fleece of sheep and animals are known as fiber. There are many types of wool, which are received from the animals. The white wool is the most common and preferable color. There are many others colors of wool, which can be bore from the sheep, goats, rabbits and alpaca such as brown, black and gray. The white wool is most popular in the manufacturing of the garments not because it can be easily colored, but

Health Policy Issue on lack of Preventive health Care in the Uninsured Research Paper

Health Policy Issue on lack of Preventive health Care in the Uninsured - Research Paper Example Failure to pay for medial bills by the uninsured people can result into the increase in costs for the insured ones through higher premiums. According to the health policy regarding the insurance coverage, the people between the ages of 55 to 65 do not qualify for the public insurance coverage, yet they are the ones with many medical problems. The government should ensure that the uninsured persons can access the public insurance covers (Georgetown University, 2003). The adults are not as healthy as the younger ones; therefore, they need preventive care regularly. The large percentages of adults have chronic illnesses and cannot access the preventive health care. Persons who can access the private insurance constitute a small percentage (Georgetown University, 2003). Moreover, the only adults of age 55 to 65 who get public insurance are the disabled and they are very few. Since the people without the insurance mostly get primary care at emergency rooms, there are increased risks of overstraining of their organisms by traumas. This makes it difficult for the emergency rooms to deal with traumas. The overburdening of the emergency rooms can lead to the increase of the local taxes (Georgetown University, 2003). Many old people die due to late diagnosis of chronic illnesses which can be screened and treated in time. Those who have the insurance regularly go for checkups; therefore, the screening of the chronic diseases like cancers can be more effective. Additionally, the lack of insurance can make individuals go without health care. This is because the uninsured are more likely to spend more on the medical services compared to the insured individuals, since they pay more of their medical fees from their pockets. The prescription drugs for the chronic diseases are very expensive, especially for the uninsured elder individuals. Inability to pay for the health care due to its high costs makes most of the people live without the preventive health care

Thursday, October 17, 2019

Research Bibliography Paper Example | Topics and Well Written Essays - 1750 words

Bibliography - Research Paper Example Visual arts and film studies is a broad body of knowledge that requires adequate research in a variety of fields. Several scholars in the field of visual arts and film studies have wrote useful research books that can be used for comprehensive studies. Francisco Goya is among the scholars who have made a great contribution in the field of visual arts and film studies. A critical analysis of his works portrays a cognitive combination of various artistic features aimed at broadening the reader’s mind in analyzing artistic aspects. Francisco Goya developed the los Caprichos, which comprise of 80 sets of prints put out as an album (Goya, 50). Francisco’s works are organized as an artistic experiment tailored to picture the flaws in the knowledge base of the Spanish society, a place he spent much of his time. Francisco elaborated the issue of dominance of superstition in the society, high level of ignorance, defective leadership approach, and marital slipups. Generally, his works can be described as depicting since they are concerned with outlining misconceptions that are evident in any civilized society. In essence, most of his works point out deceptive features in the society such as ignorance, self-interest by leaders, and unclear means of acquiring wealth. For the purpose of studying various aspects of visual arts and film studies, we can focus on the fourth series of Francisco’s artistic genre. The series is a critique of the practices experienced in the 18th century in the Spanish society and the human race at large. Francisco uses a unique informal style of writing to convey crucial information regarding the contemporary society and people behavior. His style of presenting ideas laid a foundation for quality print production for future generations. From studying the works of Francisco Goya, people understood that information can be passed through prints and animation. In addition, blending color with a combination of

HOW TO FIND A GOOD SOURCE FOR RESEARCH PAPER Essay

HOW TO FIND A GOOD SOURCE FOR RESEARCH PAPER - Essay Example As Belk (72) argued, primary research sources offer credible evidence that is produced in the historical period under investigation and relates to the actual findings of the researcher. Therefore, the best criterion in choosing a research source is determining whether the source is a primary or secondary source. Moreover, Levy and Ellis (181) noted that methodological reviews of past literature are an important undertaking in research. Methodological reviews are systematic research findings of what has been covered in the past and are critical in initiating a new research. As such, using studies with such methodological reviews would ensure the researcher stands a better place to formulate a new research armed with ample knowledge of what has been done before. Therefore, studies with methodological reviews are some of the best sources to choose before undertaking any research paper. Moreover, the date of publication of a research source may affect the quality of the source used in re search papers. However, the need to seek recent sources depends on the topic of study. Recent studies have updated and current findings, which might be a good basis to formulate a research paper (Perdue Owl, 2013). For instance, when undertaking a research paper on technology, choosing the most current source guarantees crucial information about the current technology, which may not be found in a source published one or two years

Wednesday, October 16, 2019

Research Bibliography Paper Example | Topics and Well Written Essays - 1750 words

Bibliography - Research Paper Example Visual arts and film studies is a broad body of knowledge that requires adequate research in a variety of fields. Several scholars in the field of visual arts and film studies have wrote useful research books that can be used for comprehensive studies. Francisco Goya is among the scholars who have made a great contribution in the field of visual arts and film studies. A critical analysis of his works portrays a cognitive combination of various artistic features aimed at broadening the reader’s mind in analyzing artistic aspects. Francisco Goya developed the los Caprichos, which comprise of 80 sets of prints put out as an album (Goya, 50). Francisco’s works are organized as an artistic experiment tailored to picture the flaws in the knowledge base of the Spanish society, a place he spent much of his time. Francisco elaborated the issue of dominance of superstition in the society, high level of ignorance, defective leadership approach, and marital slipups. Generally, his works can be described as depicting since they are concerned with outlining misconceptions that are evident in any civilized society. In essence, most of his works point out deceptive features in the society such as ignorance, self-interest by leaders, and unclear means of acquiring wealth. For the purpose of studying various aspects of visual arts and film studies, we can focus on the fourth series of Francisco’s artistic genre. The series is a critique of the practices experienced in the 18th century in the Spanish society and the human race at large. Francisco uses a unique informal style of writing to convey crucial information regarding the contemporary society and people behavior. His style of presenting ideas laid a foundation for quality print production for future generations. From studying the works of Francisco Goya, people understood that information can be passed through prints and animation. In addition, blending color with a combination of

Tuesday, October 15, 2019

Advantages and Disadvantages of Various Communication Methods Research Paper

Advantages and Disadvantages of Various Communication Methods - Research Paper Example In a meeting, the manager or the supervisor gets the opportunity to communicate with the employees who also have the chance to discuss the issue. However, meetings are time consuming since they take much time as the ideas contributed are analyzed and a specific one settled upon. This provides one of the best ways of reducing company expenses through reduced travel expenses (Gilmore, 2012). However, this method may be challenging for the company at first because it takes significant resources to set up. If an employee is repetitively behaving in a way that is against the organization’s culture, then as the manager, I would use face to face communication since immediate reply from the specific employee is essential. In addition, as the manager, I would have to show the employee that the continuous irresponsibility would not be tolerated in the organization. Therefore, it would make a greater impact if I would address them directly. If I want to ensure that the employees are well aware of an existing company event, it would be effective if I would pass this information during the meetings. This is because all employees attend these meetings. In addition, this eliminates the expenses that would be incurred if other methods such as telephone were used. If one of my clients were considering signing up with a competitor, I would telephone call to deal with the case. This is because such issues are critical because they could expose the company’s competitive advantage compromising its ability to remain competitive in the market. Therefore, I would call the customer and request for a reason behind the change of mind so that I could help in improving the company and possibly retain the client. On the other hand, if I had several bids on a piece of equipment and needed a management decision on its purchase, I would result to using video conferencing to deal with the current case.

Sunday, October 13, 2019

Examining Media Discourse And The Amounts Of Crime Criminology Essay

Examining Media Discourse And The Amounts Of Crime Criminology Essay Media discourse is sutured with crime. Crime consumes an enormous amount of media space as both entertainment and news. Much of our information about the nature and extend of crime comes to us via the secondary source of media. We should expect then, that as distributors of social knowledge, they play a significant role in our perception and understanding of the boundaries between order and disorder. (Surette, 1998: 11) Because of the importance of media in everyday life, the study of crime and the media becomes a vital concern of sociology and media studies. Since media has the ability to interpret and give meaning to events through dramatization, this places it at the pinnacle of all social institutions in its ability to shape perception and reactions of its readership. It has been criticized over years by enormous sociologist that media is responsible for fomenting moral sensibilities and anxieties about crime and disorder. (Cohen, 1963; Young, 1971; Hall, 1978; Reiner, 1997; Munice:2001) The media manufactured of news (Cohen and Young, 1973/1981), created moral panics (Cohen, 1973) and fear of crime (Gerbner et al: 1980; Carlson: 1985) about folk devils, stigmatized outsiders, and amplified their deviance (Young, 1971) thus legitimating the drift to a law and order society (Hall et al, 1978) and a more authoritarian style of policing the crisis. (ibid.) In this assignment, I will discuss how and why these consequences of representation of crime are develop, and how they will affect the society. Fear of crime: In recent years policy debates have focused increasingly on fear of crime as an issue as serious s crime itself. As Home Office working party noted that fear of crime as an issue of social concern; it has to be taken as seriously as crime prevention and reduction. (Home Office, 1989: ii) When the media representation of crime is compared to real world crime as measured by official crime statistics, it appears that the media images exaggerate the probability of danger. This is said to cultivate a misleading view of the world based on unnecessary anxiety about levels of risk form violent crime. According to the BCS 1983, people are concerned most about those crimes which they are least likely to experience. (Hough and Mayhew 1983:23) The BCS data show a discrepancy between peoples fear of being a victim and their chances of being that victim. (Reiner 1997: 210; Munice, 2001: 59; Hewitt, 1995: 19) This has engendered a debate about why there should be such a disparity between the perception of risk and the actual risk. Most commonly, the media are accused of exaggerating the risk of crime, representing an image of the world which is scary and mean, (Carlson 1985) (Sparks 1992: Chapter 1) which lead to publics fear of crime in an unreasonable fashion. (Reiner 1997: 199) Most analyses of newspaper crime reporting have been concerned with the potentially distorted impression is created by the high proportion of reports of violent crimes. Ditton and Duffy (1983) analyzed the crime content of three Scottish newspapers concludes that the proportion of violent and sexual crimes are far more than those reported in the official statistics. (Ditton and Duffy, 1983) Many British studies also showed the same pattern of over representation of violent and interpersonal crimes. The risks of crime as portrayed by the media are both quantitatively and qualitatively more serious than the official statistically recorded picture.  [1]   Although media representation of crime is biased and they present crime in an exaggerated way, we cannot simply conclude that fear of crime is associated with media presentation of crime. The reason why people can be easily influenced by media is because they are lack of knowledge about crime. It is rare for people to experience or witness crime. Therefore, they need to rely on media as source of information to understand crime and use it as a guideline in assessing probability of being a victim. Furthermore, people are tended to use a simplistic way and the most available information to make assessment without reviewing other alternative source before they make judgment, this can lead to people use newspaper and television as source of information to understand crime and construct perceptions of crime. (Williams and Dickinson, 1993: 36) Base on these assumptions, it is sensible to say that medias representation of crime do have influence peoples perception about crime. The media biases associated with public misperceptions argument is confirmed by the study of relationship between newspaper crime reporting and fear of crime by Williams and Dickinson and 1996 BCS. According to Williams and Dickinson, there was a significant relationship between reading newspapers with more emphasis on violence crime and measure of fearfulness expressed in a survey. This association survived control by a number of demographical variables. (William and Dickinson, 1993) Thus, the research concludes that readers of those newspapers that report crime in the most dramatic and salient fashion have the highest levels of fear of crime. (William and Dickinson, 1993) Moreover, in the 1996 British Crime Survey, Hough and Roberts also concluded that there are some strong associations have been found between media biases representation and public misperceptions. (Hough and Roberts, 1996) These study both evident the media have direct influence on constructing fear of crime. The news media may constitute biased perception of crime, however, some scholars have a controversial view on the association between media representations and its effects. Increasingly, it is acknowledged that media representations are unlikely to be received passively, but rather interpreted by an active audiences but as one element in their lived experience. (Ericson, 1991; Livingstone, 1996, Reiner, 1997) Many studies show that the media is not the crucial agent in accounting for fear of crime, increasingly, it is more widely accepted that demographic factors such as age, sex, class, background, level of education, area of residence are significant determinants of anxiety about crime and violence. (Gunter, 1987; Sparks, 1992; Ericson, 1991: 287; Schlesinger and Tumber, 1994: 188) Crawford and his fellows (1990) also support such argument that fear does indeed accord to peoples real life circumstances. It may be generated by any number of personal, cultural or environmental factor s. Box et al also concur with Crawfords opinion, he further suggested that fear of crime depends on an interactive complex of vulnerability, environmental conditions, personal knowledge of crime, confidence (or lack of ) confidence in the police. (Munice, 2001: 59) Since there are many factors can affect the perception of crime, we should bear in mind that fear of crime is extraneous, generated by social and personal factors other than risk of crime per se. Moreover, we should remain alive to ability of the public to differentiate and interpret the information they receive. Though there is evidence concerning media partiality and distortion, it cannot by any mean be assumed that media representation are always received uncritically. (Munice, 2001: 62) The issue of media effect on perceptions of crime remains controversial. It is because of the difficulties in rigorously establishing straightforward casual relationships between images and effects. (Reiner, 1997: 191) Since the association between tow factors are remain unknown, it is plausible to conclude that media may have influence on perception of crime. What is more important about the issue of fear of crime is not whether it has any rational basis or it is solely cultivated by media, but rather how far its emotiveness as a topic can be used for ulterior and political motives. (Munice, 2001: 62) Moral Panic: During the 60s to 70s, the British public was riveted by magnified coverage of highly unusual crime stories of violence crime committed by youth that turned into what some news outlets described as an all too familiar story. Rather than providing context, the medias labeling of these youth violence as symptom of social decline has tended to exacerbate peoples moral sensibilities about youth violence. The result is that misdirected public policy is being generated to increase social control, even though the real threat is minimal. Study of Mod and Rockers by Cohen: The first systematic empirical study of a moral panic in the UK was Stanley Cohens research on the social reaction to the Mod and Rockers disturbance of 1964. (Cohen 1973b) (Munice, 2001: 50) A group of youths broke out sabotage in the seaside resort of Clacton over the Easter bank holiday in 1964. The events were to receive front page outrage in the national press. The media spoke out of a day of terror of youngsters who beat up entire town. Youth were described as organized gangs who deliberately caused trouble by acting aggressively towards local residents and destroyed a great deal of public property. In Cohens research, however, found no evidence of any structured gangs within that area, thus, the total amount of serious violence and vandalism was not as great as media described. (Cohen, 1973) According to the Cohens analyses, it is obvious that media have exaggerated the seriousness of the Clacton event, in terms of criteria such as the number taking part, the number involved in violence and the amount and effects of any damage or violence. Such distortion took place primarily in terms of the mode and style of presentation characteristics of most crime reporting: the sensational headlines, the melodramatic vocabulary and the deliberate heightening of those elements in the story considered as news. (Cohen, 1973) The frequent use of misleading headlines and vocabulary like riot, beat up the town, attack, screaming mob which were discrepant with the actual story and left an image of a besieged town from which innocent holidaymakers were fleeing to escape a marauding mob. Medias distorted reporting not only exaggerated the seriousness of the initial events in 1964 but also amplified the youth deviance. The incessant news coverage of Mod and Rockers initiated a wider public concern, youth are labeled as a symptom of social decline. They are portrayed as being outside the central core values of our consensual society and as posing a particular threat to society. (Cohen, 1981: 273) Once youths have been identified with negative labeling, they will believe themselves to be more deviant and segregating out from the community, which will create a greater risk of long term social disorder. Thus, overreaction of the police and general public will contribute to further polarization between youth and the society. As a result, more crime would be committed by stigmatize group and lead to less tolerance of deviants by conforming groups.(McRobbie and Thornton,1995: 561) (Munice, 2001: 52) As Cohen shows in Mod and Rocker study, The continuing disturbance attracted more news coverage would increase police activity and further public concern. Media exaggerate the problem can give rise to local events seem ones of pressing national concern, and an index of decline of morality standards, which obliged the police to step up their surveillance. Consequently, the stepping up of controls lead to further marginalization and stigmatization of deviants which, in turn, lead to more calls for police action and into a deviancy amplification spiral. (McLaughlin, 2001: 176) Study of Mugging by Hall et al Hall et al (1978) reused the concept the moral panic in identifying a series of major social problems to do with permissiveness, vandals, student radicals and so on, culminating with the moral panic of mugging. Hall and others revealed that the media make use of moral panics to both define and distort social problems was fleshed out into a general critique of the medias construction of social reality. (Munice, 2001: 52) In Halls study of mugging in Policing the crisis, the media regarded mugging not as a particular type of robbery but rather a general social crisis and rising crime. (Hall et al., 1978: 66) The media presented mugging as a new and rapidly growing phenomenon. In fact, the crime was not new, only the label was, and official statistics did not support the view that it was growing rapidly, however, with a name for the crime now in existence old offenses were categorized as such, creating the impression of growth. The medias generated new category of crime created the impression of a crime wave, it further whipped up a moral panic around the issue which served to legitimate an increase in punitive measures; they conclude that the media played a key role in developing and maintaining the pressure for law and order measures-for example, police mugging squads and heavy sentences. (Munice, 2001:52-53) (Hewitt, 1995: 17) In this regard, moral panic can strengthen the powers of state control an d enabling law and order to be promoted without cognizance of the social divisions and conflicts which produce deviance and political dissent. (Munice, 2001: 55) It is not just a new category of crime has been defined by media, the media misrepresentation of crime also stigmatize the black youth as the cause of mugging without further explaining the structural reason of the crime, like poverty, social deprivation and class and racial inequality. (Munice, 2001:53) This ready application of stereotypes in mugging crime reporting portray crime in a way to be depicted in terms of a basic confrontation between the symbolic forces of good and evil. The process of deprivation and modes of social organization are rarely provided. (Chibnall, 1977: 79) As Hall concluded, crime reports tend to undo the complexities of crime by constructing a number of easy categories into which each type of crime can be placed. (Hall et al, 1978:13-15) (Munice, 2001: 47) After the analyses of issue of moral panic or fear of crime, there is one common element between two consequences of media representation of crime-both are generated by the media biased representation of crime. In order to investigate cases of apparent moral panic and fear of crime, it is necessary to understand how news is developed and the structural relationship between media and source of crime stories. The element of newsworthiness: The media appear to be involve in a continual search for the new unusual and dramatic. This is what makes the news. Under the market model (Cohen and Young, 1981), because of the business concern, news content needs to be generated and filtered primarily through reporter sense of newsworthiness to produce what makes a good story that their audience wants to know about in order to engage audiences and increase readership. The core elements of these are immediacy, dramatization, personalization, titillation and novertly. (Chibnall, 1977:22-45; Hall et al., 1978; Ericson et al., 1991) Thus, there are five sets of informal rules  [2]  of relevancy which govern the professional imperatives of popular journalism: these are visible and spectacular acts, sexual or political connotations, graphic presentation, individual pathology and deterrence and repression. (Chibnall, 1977: 77-79) These rules help us to understand how news values are structured and explain why there is a predominant e mphasis on violent offences. Organizational pressures: Besides the element of newsworthiness, there are a variety of concrete organizational pressures, for example, the periodicity, or timing, of the events and how they match the scheduling needs of the agency, cost effectiveness and efficiency, all these factors not only determine what is reported, they also lead to an unintended consequences- that is bolstering the law and order. (Reiner, 1997: 142) For example, numerous police personnel are available and willing to provide comments about an incident, which resulting in frequent citation of police sources in all types of crime stories. (Chermak, 1995: 38) Thus, court cases are frequently used by media, because lots of newsworthy cases are expected to recur regularly, therefore, court cases are an economic use of reporting resources. (Reiner, 1997: 221) Because police and courts resources are easily accessible and constantly available, media become more habitually rely on them as the main source of news information, and over time, the s tructural dependence of media on between criminal justice bureaucracies will be established, which permits the institutional definers to establish the primary interpretation of the topic in question. (Hall et al, 1978: 58; Chibnall 1977: chaps. 3, 6; Schlesinger and Tumber 1993) The notion of impartiality and the use of accredited source: The notion of impartiality and the news source used by journalists are the crucial reason to explain media biased representation of crime and the tendency towards institutional definers ideology. (Hall, 1981: 341-343) The media reporting is underwritten by the notions of impartiality, balance and objectivity. (Hall et al., 1981: 341) The practical pressures of constantly working against the clock and the professional demands of impartiality and credibility resulted in constant use of accredited representative of major criminal justice institutions- the police, the courts and the Home Office as the main source of news. These institutional representative agents are accredited because they are in a position to provide initial definitions or primary interpretation of crime and locate them within the context of a continuing crime problem. Because they control over material and mental resources, which news media have little direct access to, and their domination of the major institutions o f society, this classs definitions of the social world provide the basic rationale for those institutions which protect and reproduce their way of life. This control of mental resources ensures that theirs are the most powerful and universal of the available definitions of the social world. (Hall, 1981: 343) As a result, these rules which are originally aim to preserve the impartiality of media turn media as an apparatus to reproduce the definitions and ideology of primary definers. The study of Crimewatch UK-case illustration of relationship between Media and source of crime news The study of Crimewatch UK by Schlesinger and Tumber (1993) is a modern example to illustrate the above argument. The production team of Crimewatch UK has heavily used the information provided by the criminal justice institutions as the main source of crime stories. It is partly because of the notion of cost effectiveness, more importantly, it is because they want to make the program as documentary reconstruction rather than merely a crime drama without a realistic and documentary basis. (Schlesinger and Tumber, 1993: 24) However, the police as the source of crime stories broadly define the terms of reference within which Crimewatch UK may operate. It can be shown by the two basic ground rules of productions requested by the police in exchange for information: first, anything filmed would be embargoed and could not be used again unless the force involved gave its permission, and second, the police must reveal all the known facts and their suspicions to the Crimewatch team. (Schlesing er and Tumber, 1993: 23) Although the production team exercise editorial judgment over how the cases that they reconstruct are to be presented in television terms in order to maintain their impartiality, it is inevitable that their decisions are still within the criminal justice bureaucracies defined framework. (Schlesinger and Tumber, 1993: 30) From the above analyses, we can see how the notion of impartiality lead to the use of accredited source, and how the source provider- the criminal justice institutions turn a documentary program into the polices public relations program to reproduce the definitions of primary definers. Furthermore, this study also demonstrated the asymmetrical relationship between the news and source of information. Journalists are always in an inferior negotiating position in the negotiation process regarding to the definition and presentation of crime. News media are constrained to sacrifice their relationship with the police personnel because they fear losing information access. Reporters rarely challenge the police perspective because of the information police can provide. As what Chibnall described, The reporter who cannot get information is out of a job, whereas the policeman who retains it is not. (Chibnall, 1977: 155) This asymmetrical relationship between media and the source is evidently demonstrated in the case of Crimewatch study. Since the production team is heavily dependent upon the police to provide information of crime cases, they realize that if the police do not provide such information, the program can never be successfully produced. Therefore, editorial judgmen t is limited and the presentation of crime stories are constrained within the polices basic grounded rules and their defined framework. Representation of crime and definition of criminal justice bureaucracies Most commonly, the media are accused of exaggerating the risk of crime, representing an image of the world which is scary and mean, creating crime waves in order to cultivate moral sensibilities and fear among the society. However, such argument ignores the significant influence of the source of crime and overestimates the representation power of the media. It is important to understand that the power to construct social reality rests not merely with media, but also with those who can control the medias raw materials for news-the criminal justice institutions. (Fishman, 1981: 136) Crime news is mutually determined by journalists, whose image of crime is shaped by police concerns and by police, whose concerns with crime are influenced by media practices. However, if criminal justice bureaucracies are not cooperative in providing relevant information as requested by media, media would not have sufficient resource to form crime waves and representation of crime will be changed. In this regard, criminal justice institutions are the crucial determinant to define what is produced and presented. Journalists convey an image of crime wholly accord with the police departments notion of serious crime and social order as orchestrating with criminal justice institutions. Therefore, as long as the routine source for crime news is criminal justice institutions, the presses are inevitable to reinforce the crime definition from criminal justice institutions. Representation of crime and social control According to hegemony theorists, media are regarded as a secondary definer to orchestrate with dominants consent by actively intervening in the space of public opinion and social consciousness through the use of highly emotive and rhetorical language. This exaggerated way of presentation has a effect of requiring that something has to be done about it. Thus, the impartiality notions of media can be served to objectify a public issue. That is, the publicizing of an issue in the media can serve as an independent opinion to a real issue of public concern rather than merely official information or a direct projection of the governments ideology. In this regard, media can be leveraged as a public agenda setting function to translate primary definers definition of crime into a public issue. (Hall et al., 1981: 346) Once the prolonged public agenda concern in particular crime is formed, moral sensibilities and anxiety are cultivated among society, the press can help to legitimate and reinfo rce the actions of the primary definer by bringing their own independent arguments to bear on the public in support of the actions proposed; or it can bring pressure to bear on the primary definers by summoning up public opinion in support of its own views that stronger measures are needed. (Hall et al., 1981: 348) In late 1976, a great deal of publicity and anxiety was generated over an apparent crime wave against the elderly in New York, which led to the setup of a police sponsored community deference program. However, the official statistics did not support the view that violent crime against elderly was rapidly growing at the same time as the media were reporting a crime surge. The US sociologist Mark Fishman used this example to demonstrate the above argument. According to Fishman, the police do play a crucial role in reinforcing journalistically to produce concern about crime waves by selecting further incidents for reporters based on what has been covered before. Furthermore, the police are in a position to intimate perceptions of a crime wave themselves by the way in which they select crime incidents for their press release. (Fishman, 1981) In this regard, media play an orchestrating role to present what is defined by the police in order to create crime wave, the widespread of news cove rage cultivated anxiety among society, as a result, like what we have concluded above, media in respond to public opinion to pressure the police in order to increase social control by forming the deference program. In this case, the initiation of social control can be legitimated as the reaction of the criminal justice institutions to the public opinion Newspaper reports are disproportionately concentrated on violent crimes, even it seems they are not deliberately focus on this particular category of crime due to medias organizational pressures and code of practice, however, as what I have discussed above, without the source of news provided by criminal justice institutions, crime stories can never be formed. Therefore, the criminal justice institutions are also responsible to affect the media representation of crime by manipulating the source of information. Criminal justice institutions and media can generate fear by providing same kind of crimes persistently in epidemic proportions. For instance, media will suddenly focus on crimes that they had previously ignored and report them to the public. (E.g. mugging and violent crimes against elderly) (Fishman, 1976). In this regard, criminal justice institutions and media are both responsible for exaggerating the magnitude of the problem to sustain public attention for prolonged periods , as a result, fear and moral sensibilities can be instilled. What is important to recognition that moral panic and fear of crime are the first link in a spiral of events leading to the maintenance of law in society by legitimize rule through coercion and the general exercise of authority. The sudden defining and focusing of the historically recurring event of street crime have created the impression of a crime wave, this provides government with the justification to introduce repressive legislation in order to increase its control among the society. (Munice, 2001: 53) Since fearful people are more dependent, more easily manipulated and controlled, more susceptible to deceptively simple, strong, tough measures and hard line postures. They may accept and even welcome repression if it promises to relieve their insecurities and other anxieties. (Signorielli 1990:102) (Reiner, 1997: 217) Consequently, the report of crime waves will produce public pressure to call for tough authoritative institutional control, public support can be mustered to institute formal sanctions. The study of Mod and Rocker by Stanley Cohen and the study of muggers by Stuart Hall and his fellows both demonstrate medias exaggeration of crime risks is claimed to increase political support for authoritarian solutions to a crisis of law and order which is largely the creation of media misrepresentation of crime. Media act in a role to stigmatize young Afro-Caribbean as folk devils and generate moral panic in order to created social conditions of consent for the construction of a society more focused towards law and order. The government uncontrollable and structural causes of social unrest can be overlooked, when the public gaze is fixed by stigmatizing young Afro-Caribbean as visual symbols of what was wrong in society, with the increase of social control measures initiated by the government. As a result, the threats of society seems to be eliminated by social and legislative action; the tough punitive measures can be legitimized to control the unstable social environment, the l egitimacy of the government can be reassured by providing public a image of strong government and strong leadership. (Cohen, 1973; Munice, 2001: 52; McRobbie and Thornton, 1995: 562, Hewitt, 1995: 12-16) The media not only exaggerate crimes, on the other hand, they portray the criminal justice bureaucracies, especially the police in a positive light. Routine news reporting about police and crime has a public relations function for police, promoting organizational and occupational ideologies. (Ericson, 1991: 224) The news media dramatize the polices routine works and give the police a ceremonial force. This has promotional value for the police, because it often shows them to be quite effective in fighting crime. (Marsh 1988) (Ericson, 1991:224) Several researchers have examined the relationship between news and police personnel (Chibnall, 1977; Ericson, Baranek and Chan, 1989; Fishman, 1980; Hall et al., 1978) . Most ethnographic research concludes that the police determine what is presented in the news, and describe news media as conduits for police ideology (Chibnall, 1977; Fishman, 1980; Hall et al., 1978) Police frame crime stories in a self promoting way to exaggerate their effectiveness by compiling statistics on performance measures such as the number of offences as well as arrest data. Furthermore, the police can decide when story information should be released, limiting access to reports and diverting attentions from specific events, in order to manipulate medias representation of crime and criminal justice. The US sociologist Chermaks media contend analysis study (Chermak, 1995) and Roshiers study in the UK  [3]  both evident that (Schlesinger and Tumber, reading list: 186) criminal justice bureaucracies, espe cially the police can manipulate the medias representation of crime and criminal justice system by manipulating information in order to provide a favorable image of police and strengthen the states legitimacy. Furthermore, it has been also suggested by Carlson (1985) that such biased representation of criminal justice bureaucracies can lead to support of more social control. He claims to show that heavier television viewers are comparatively ill-informed about legal process; they have a propensity to believe that the police are effective in combating crime and support. As a result, heavy viewers are tended to support more social control. (Sparks 1992, , Ericson, 1991: 283) Criticism of hegemony and Halls theory: The theory of hegemony has been criticized by many scholars that it has paid inadequate attention to the communication process. They argued that the hegemony theory supporters have been characterized by a tendency to treat media as homogeneous, this largely ignores the distinctiveness of particular media and the ways in which such media are internally differentiated. (Schlesinger et al., 1990: 96-97; Ericson et al, 1991) It has been suggested by Ericson et al that there are systematic variations between the presentations of crime in different media and markets.(Ericson et al, 1991) This is partly because of they have different variants to political and professional journalistic ideology according to patterns of ownership and perceived audience. There are interconnected with differences in technological resources, budge

Saturday, October 12, 2019

The Inappropriateness of Cloning :: Argumentative Persuasive Essays

The Inappropriateness of Cloning December 1998, researchers at Kyunghee University in South Korea claimed to have produced the world's first human embryo clone. The scientists involved said they destroyed the object soon after seeing it divide several times. ACT itself claimed in the November of that year that it had fused the genetic material from a human cell with the empty egg from a cow to make a hybrid embryo. If ACT do succeed in producing full human blastocysts then the feasibility of therapeutic and reproductive cloning would be substantially increased. How is that for word choice? Genetically identical stem cells could potentially be created to cure degenerative diseases (therapeutic cloning), and certain infertile couples could finally choose to conceive a genetically Related child (reproductive cloning). While both procedures are somewhat controversial, the substantial benefits for the patients and potential parents could be argued to outweigh the ethical cost of actual human cloning. Some of the benefits of human cloning are Rejuvenation. Dr. Richard Seed, one of the leading proponents of human cloning technology, suggests that it may someday be possible to reverse the aging process because of what we learn from cloning. Human cloning technology could be used to reverse heart attacks. Scientists believe that they may be able to treat heart attack victims by cloning their healthy heart cells and injecting them into the areas of the heart that have been damaged. Heart disease is the number one killer in the United States and several other industrialized countries. These things will help the world in need, but what will be the circumstances? Human cloning is one of the world's biggest issues today. With everything being said like, human cloning could drop the aging process and that it could keep the world going for many more years. Maybe the worlds not suppose to be like that. Isn't that why god created humans the way he did for a reason. Human cloning is doing nothing for the economy except taking tax money for their experiments. Human Cloning is doing something that is really not expectable in our society today. Is human cloning really needed, or is it just something to spend millions of dollars on? That is the question most people are asking today. Scientist still today cannot give the world a legitimate reason why human cloning is needed or necessary. The people who are against human cloning need to come forward and help do something about it.

Friday, October 11, 2019

Toyota’s marketing strategy & practice

The total market capitalization is $507B. In terms of price performance, TATA Inc has shown the most impressive percentage change. They recorded a 2.2% increase while Daimterchryster showed a 0.25% increase. Honda co lagged behind the list of top performers with 0.13%. The lowest performers were Ford Co, Chicago, Toyota and Gen Motors with performance changes of –2.3%, 0.9%, 0.13% and 0.12% respectively. There has been a decline in the industrial gearing levels. This is because the firms are using less of debt than equity itself to finance its operations. However there is an improvement in the industrial Net Profit Margin Ratio. This can be attributed to favourable fiscal legislations, sound production and marketing strategies and technological advancement that has led to low manufacturing and selling costs. There has been a tremendous growth in market capitalization. Assuming that the market price per share was at a constant level, such growth would be attributed by a positive investor reaction/ confidence in the sector. KEY COMPETITORS Honda motors Tata motor company Ford motor company Daimlerchrysler Inc The automobile motor industry has been experiencing a fast growth. The decline in the average industrial gearing ratio sends positive signals to potential investors since it suggests low financial risk. The firms would also be able to borrow more from external sources without adversely affecting their liquidity. Tremendous improvements on profit may however attract new entrants into the industry thus diluting the market powers/ shares of the incumbents. MARKETING MIX PRODUCT MIX Toyota plc manufactures a wide range of vehicle brands. These include Hilux, Prius, RAV 4, Avents, Amazon among others. The company also specializes in the manufacture and sale of robots and heavy self propelling machines like tractors. They also offer consultation services on motor manufacture and design. Toyota sells its products to the US, Europe and Africa.PROMOTION Toyota uses a vast range of marketing strategies to market its fleet of products. These include the internet (website), radio and television. Others include magazines, billboards and also through trade exhibitions usually held at its points of sale. Public relations is also adopted by the company for instance through press releases and conferences. It also accomplishes this by sponsoring of clubs and other associations who use the company’s logo in their sportswears. The company also indulges in sales promotions where vehicles are freely offered with a view to attract more customers in the long- term. PRICE In order to arrive at the price at which to offer for sale for its products, Toyota considers quite a number of significant factors. These are:- The cost and availability of materials needed in the manufacturing process. Labor costs for all the staff i.e. production, assembly, marketing and top directors. Distribution costs i.e. costs associated with the final delivery of goods/ products to their customers. To avoid understanding their manufacturing costs, overheads are absorbed and allocated into the cost units. And using a given mark-up normally determined by the management, the price is determined. The company also does price discrimination as a marketing strategy. Prices vary depending on the financial capability of the respective customers. Price also varies with seasons with high prices being charged during the boom period and low prices during the recessionary economic conditions. Price also varies depending on the mode of payment whether cash or hire purchase. PLACEMENT/ DISTRIBUTION The company’s headquarters are based in the UK. It has many distribution centers worldwide. This is important for Toyota as it enables their products closer to the customers. The Company’s employee workforce approximates 3700.The team comprises of highly competent staff who are both motivated and committed to the achievement of the overall objectives of the firm. The firm has a sufficient mechanism of processing customer’s orders as and when required, at times online. Inventory is properly managed by keeping optimum inventory levels. This maintains both the ordering and holding costs at a minimum. INTERNAL MARKET STRATEGY The host Country for the firm to enter shall be France. France is well known for the manufacture and sale of highly merchandised Peugeot cars through PSA Peugeot inc.It is rich in technology and becoming a partner with a company from such a state would give Toyota economies of scale advantages. The country enjoys a central location and would serve as the most appropriate distribution center. MODE OF ENTRY Toyota shall liase with PSA Peugeot through strategic partnership. This would be the most ideal because profits and losses would be shared at an agreed proportion between the two partner companies. Partnership also gives the company(s) taxation advantages since dividends would not be subjected to taxation. Partnerships are also easy to initiate compared to other modes that are characterized by complicated legal procedures and conformation with International Financial Reporting Standards. With partnership, it is easy to incorporate as many new entrants in the long run so long as they are limited to 20. REFERENCE http://biz.yahoo.com/ic Read also: Reed Supermarkets: a New Wave of Competitors

Thursday, October 10, 2019

Media Bias

On September 11, 2001, the citizens of the United States witnessed a horrific attack on two symbolic buildings in New York City. These tragic events have galvanized the creation and implementation of a myriad of prejudicial and unconstitutional policies designed to provide the illusion of national security while simultaneous creating more instability and animosity between the West and the Middle East. In the wake of 9/11, a multitude of Americans have been overtaken by hysteria and fear. These emotional responses have been generated and intensified by the virtually unanimous Islamophobic propaganda that has been perpetuated by the main stream media. As a result of the media’s anti-Islam campaign, Americans have been persuaded to distrust Muslims, instinctively categorize Muslims as terrorist or potential terrorist, as well as sacrifice essential civil liberties. Scapegoating theorist may argue that this portrayal of Arabs and Muslims is one of the ways the U. S. overnment is attempting to blame this group of individuals for the economic and societal woes that plague 21st-century-America. In addition, many would argue that decades of excessive Western consumption, along with globalization have contributed to a complicated, unjust, and turbulent geopolitical and economic climate, which has created a Western need for Middle Eastern dominance. Regardless of their true motives, we can clearly witness the media’s hostile categorization of Arabs and Muslims as predominately terroristic or potentially terroristic. The New York Post published a cartoon depicting two Muslims, who are complaining to the Associated Press about the NYPD conducting surveillance of their apartment while they are simultaneously constructing IED’s. The suspects are also surrounded by other weapons, as well as ammunition, and contraband. This cartoon exemplifies prejudice, discrimination, and racial profiling, which contribute to a national hostility toward Arabs and animosity between ethnicities and social classes. The ensuing tensions that foment as a result of the media’s propaganda campaign provoke more instability and violence into American society. Further complicating American culture is the increasing number of Arabs and Muslims who are immigrating to the New World. For years, the United States has accepted refugees from various tumultuous Middle Eastern territories, which are suffering from perpetual cultural and political chaos. Unfortunately, while many are granted refugee status, they are also facing political and religious persecution in America. The influx of Arabs into the United States and the terror hysteria created by the main stream media has spawned a new era of nativist xenophobia. Richard T. Schaefer reports the frequent stereotypical portrayal of Arabs and Muslims in the media in Racial and Ethnic Groups Census Update. The author states that, â€Å"rarely are Arab and Muslim Americans shown doing â€Å"normal† behavior such as shopping, attending a sporting event, or just eating without a subtext of terrorism lurking literally in the shadows† (Schaefer, 296). This pervasive and persistent misrepresentation of Arabs and Muslims has intensified and propagated the animosity most Americans have toward this group. In addition to presenting Muslims in a derogatory manner, the cartoon also attempts to justify the necessity of sacrificing civil liberties for supposed security. This cartoon asserts that the NYPD is conducting surveillance because it is instrumental for securing the U. S. and preserving Western civilization as we know it. In this cartoon, the NYPD may be viewed as an exemplary entity employed in the â€Å"War on Terror† and New York City may represent all major cities in the United States, or the United States as a whole. This cartoon demonstrates the media’s attempt to guide public opinion toward accepting the increasingly aggressive behavior of the police and the state department by exaggerating instances of terror plots on American soil, as well as fabricating instances of governmental counter-terror success. A large faction of the media attempts to portray the majority of Arabs as terrorist, and would argue that cities are vulnerable targets of these diabolical individuals. As a result of this propaganda, Americans are lulled into slowly forfeiting their inalienable rights while obtaining a deceiving feeling of safety. The media is a powerful force contributing to the ebbs and flows of social norms and cultural opinion. The aforementioned cartoon provides an example of the media’s efforts to persuade the public and control the masses.

Training Plan

TEACHING/FACILITATION PLAN (Please remember to maintain anonymity of the area of work and the persons involved). Date on which the teaching occurred: | |Learning environment: | | | |Number/s and learning style/s of learner/s ( if known) : | | | |Learner’s previous knowledge, skills and attitude : | | | |Title of Session /Aim : | | | | | | | |Learning outcomes: | | | |Time frame: |Content: |Teaching methods used :(e. g. |Resources used: | | | |explanation, | | | | |Lecture, demonstration, | | | | |practice, questioning). | | | | | | | | | | | | | | | | | | | | | | | | | | |Do not evaluate within in this plan, evaluate the assessment within your 1000 word reflection include: | |What would you do if you were to undertake this again? Would you alter anything with reference to your learning environment, timing, aim, learning | |outcomes, resources used etc? | | | | | | | | | | | | | | | | | | Essay 1 1. Discuss in detail the effectiveness of your teaching plan ie y ou may include discussion regarding the learning environment and the teaching methods used. 2. How did you establish the aim and learning outcomes discuss and reflect upon why these are important and useful in practice? The aim of the teaching plan was decided upon following a discussion with the student, when it was highlighted by the student that she felt under confident with taking manual blood pressure readings. The learning outcomes were formulated during a one to one session using Nicklin and Kenworthy (2003) who state that learning outcomes should be: SMART Specific †¢ Measureable †¢ Achievable †¢ Realistic †¢ Time framed Mager (1997) conjectures that without objectives you won’t be able to decide which content and procedures will get you to your aim. The formulation of learning outcomes communicates the assessor’s intent and are not open to interpretation. They give the student a clear understanding of what is expected of them. Clinical plac ements can be daunting for the student and having clear learning aims can help students focus on one aspect at a time thus helping to increase confidence. 3. Discuss learning styles and how knowledge of these may have influenced your choice of teaching methodsIt is generally acknowledged that learning styles indicate an individual’s preferred way of learning or how the individual acquires information (Fedder and Brent, 2005). Learning styles also influence the way in which learners master the goals and objectives of an educational programme (Rassool and Rawaf, 2008). (Word count for essay 1 =†¦.. words (NB: Please do not   include your words from the teaching plan) ASSESSMENT PLAN (Please remember to maintain the anonymity of the area of work and the persons involved). |Date on which the assessment occurred: | |Learning environment: | | | | | | |Number/s and learning style(s) of learner(s) being assessed: ( if known) | | | | | | | | | |Learner’s previous k nowledge, skills and attitude : | | | |Title of assessment /Aim: | | | | | |Learning outcomes: | | | | | |Preparation of the learner/s for the assessment :(please include the context of assessment e. g. ormative/summative): | | | | | | | | | | | | | |Consider any Issues to be considered by the Assessor with the learner/s: (such as maintaining dignity, confidentiality, maintenance of safety. please | |include the standard/level to be achieved, and relate to knowledge/skills/attitudes/safety). | | | | | | | | | | | | | | | | |Assessment Criteria to be used for this assessment? Trust policy/Standard etc. |Do not evaluate in this plan, evaluate the assessment within your 1000 word reflection include: | |What would you alter if you were to undertake this again? Would you alter anything with reference to your learning environment, timing, aim, learning | |outcomes, resources used etc? | |What methods would you use to collate information regarding the assessment for e. g. utilise observation? Patient narrative or questioning techniques? Would| |you prepare the learner more satisfactorily for the assessment? Would you alter the aim/ learning outcomes? Did you assess knowledge, skills and attitude? | | | | | | | | | | | | | | | | Essay 2 1. Explore in detail why it is necessary to assess your learner The NMC sets out standards of education of pre-registration students. These set out what nursing students must demonstrate to be fit for practice at the point of registration with the NMC. All nurses are required to share their knowledge, skills and expertise and must assist students in the development of competence (Nursing and Midwifery Council (NMC) 2008a).Recent changes highlighted in the Standards to Support Learning and Assessment in Practice (NMC 2008b) have raised the profile of mentoring in practice. These standards provide a clear framework to enhance the quality, principles and accountability of mentorship. Practical knowledge and per sonal experience are cornerstones for integrating theoretical knowledge and developing nursing skills and are a major reason for clinical placements during nurse education (Midgley,2006) A context of learning is created when learning is acknowledged as a legitimate aspect of the nursing situation e. g. when an experienced nurse accompanies the student either to observe or teach in the situation. The role of the mentor in clinical practice settings is an important aspect of nurse education.Through mentorship, qualified nurses get the opportunity to pass on professional values, knowledge and skills to the trainee nurse. 2. What were your aim and learning outcomes? Where did the assessment criteria come from? Was the assessment valid and reliable? The aim of the assessment session was that the student would demonstrate the ability to perform a manual blood pressure recording. That she would have an understanding of the relevance of the readings and that the recordings would be document ed accurately. The assessment criteria were compiled from policies and guidelines set out by the NMC, Royal Marsden Manual of Clinical Procedures and employers policies. Thus ensuring that the procedure adheres to NMC and local guidelines.The assessment was both valid and reliable as the learning outcomes were specific to policy and procedure. 3. Discuss the importance of constructive feedback and how it was given to your learner Feedback is an important part of the process in improving skills, knowledge and confidence. Students in all professions require feedback in order to stay motivated in their learning. The importance of thoughtfully and appropriately delivering feedback becomes clear when the deleterious consequences of poorly given or misunderstood feedback are considered. For example when learners view feedback purely negatively, they can become anxious or resentful and less receptive to further learning and evaluation (King, 1999).The feedback given to my student following the assessment was undertaken in a quiet private area, where time was taken to discuss together how we both felt the assessment had gone. I gave positive feedback on the assessment, pausing to allow the student to comment, the student herself highlighted the area of the assessment she felt under confident about. We had a further discussion on this and together compiled an action plan and scheduled regular one to one session to facilitate practice sessions. The session ended on a very positive note with the student thanking me for my guidance. 4. Reflect on your strengths and weaknesses of the assessment sessionOn reflecting my own strengths and weaknesses during the assessment session it has become apparent to me that I should have given the student the opportunity to postpone the assessment due to the unexpected noisy environment . I felt the student’s concentration was compromised. This indeed could be identified as a weakness, not enabling the student to have an ideal lea rning environment. My strength during the assessment would have been my delivery of feedback following the session. I was able to use my positive mentor student relationship in order to allow the student to self-reflect and become aware of the area of the assessment in which she was weak. By allowing the student to 5. (Word count for essay 2 =†¦.. words ( NB: Please do not   include your words from the assessment plan) References

Wednesday, October 9, 2019

Achieving Service Excellence(Strategies for healthcare) by Myron D Essay

Achieving Service Excellence(Strategies for healthcare) by Myron D Fottler, Robert C Ford, Cherrill P Heaton - Essay Example The efforts that we put towards betterment of our employees are reflected in the sincere efforts of our staff towards our customers. Health sector is primarily a service oriented sector and hence it is imperative for the people in this industry to have a flexible mindset which is well trained for selfless servicing. At Core Medicos we follow an internal empowerment policy under which special measures are taken for upliftment of our employees in all regards. Our staff is our strength and our success is much dependent on the way they execute their responsibilities. We understand that it is through them that we can achieve what we want to achieve and hence we pay uncompromising attention to their betterment. Through our staff oriented policies we are able to achieve customer satisfaction via the satisfaction of our employees. Services in health sector require immense focus and expertise as it is literally a matter of life and death. As a responsible institution Core Medicos we pay uncompromising attention while recruiting employees and during their training. Our competent HR department follows a comprehensive recruitment policy. All the candidates are first short listed on the basis of their academic and medical qualification. Apart from a testing written examination, an exhaustive practical test is also held to test their operational skill. Candidates who not only qualify our examinations but also fit within our professional values are then recruited. Apart from appropriate compensation, we also encourage interested candidates to pursue further medical courses on company’s funding. Their growth as an individual forms the basis of our growth as an organization, and hence we do not hesitate to invest in their development, be it financial, social or academicals. We aim for complete growth, we aim to see our employees as happy individuals and their families as happy families and

Tuesday, October 8, 2019

Cycles of Failure, Mediocrity and Success and the Role of Staff Essay

Cycles of Failure, Mediocrity and Success and the Role of Staff Empowerment on Breaking the Cycle - Essay Example The paper tells that the role of employee motivation in generating customer satisfaction has been traditionally studied in the context of employees within the service sector. This is because from the company’s perspective frontline interactions with customers are a significant way of attaining competitive advantage and differentiating oneself. Hence, employees dealing in frontline work are expected to anticipate the needs of customers, deliver the service based on customized needs and build long term, personalized relationships with the customers. Thus, staff empowerment is a crucial aspect of maintaining employee motivation and customer loyalty. From the above it follows that poor working environment can translate into poor customer service with employees dealing with their customers the way their managers treat them. Furthermore, employee turnover is attributed to what is known as the â€Å"cycle of failure†. In other cases, some degree of job security is present but there is little room for practicing one’s own initiatives. This situation arises from the lack of empowerment and is termed as the â€Å"cycle of mediocrity†. However, by employing the right tools of empowerment, the management of any company can develop a positive attitude in service employees which is known as â€Å"cycle of success†. The â€Å"cycle of failure† is attributed to the delegation of monotonous, mundane tasks to cheaply hired and untrained employees by employing the division of labor philosophy. This cycle is split into two cycles that work simultaneously. The first one involves failure with workers and the second one involves failure with customers. The cycle of failure pertaining to employees involves working on tasks requiring little or no skills and little scope for personal control. The output is strictly controlled by technology and emphasis is on following the rules as opposed to focusing on the quality of customer service. It is a c ommonplace to hear management attributing this failure to shortage of skilled labor, dearth of motivated employees in the labor market and the fact that high costs of skilled labor would have to be borne by customers in the form of high prices (Lovelock, Wirtz, & Chatterjee, 2007). Mostly companies consider training as a cost (and not an investment) and fear that it will result in wastage of funds if the employee walks away after acquiring the training (Lovelock, Wirtz, & Chatterjee, 2007). Failure with customers is associated with the lack of a consistent and clear image of the company to the customers which occurs because of changing faces due to high employee turnover. Also companies focus too much on the attraction of new customers as opposed to the retention of