Achieving Service Excellence(Strategies for healthcare) by Myron D Essay

Achieving Service Excellence(Strategies for healthcare) by Myron D Fottler, Robert C Ford, Cherrill P Heaton - Essay Example The efforts that we put towards betterment of our employees are reflected in the sincere efforts of our staff towards our customers. Health sector is primarily a service oriented sector and hence it is imperative for the people in this industry to have a flexible mindset which is well trained for selfless servicing. At Core Medicos we follow an internal empowerment policy under which special measures are taken for upliftment of our employees in all regards. Our staff is our strength and our success is much dependent on the way they execute their responsibilities. We understand that it is through them that we can achieve what we want to achieve and hence we pay uncompromising attention to their betterment. Through our staff oriented policies we are able to achieve customer satisfaction via the satisfaction of our employees. Services in health sector require immense focus and expertise as it is literally a matter of life and death. As a responsible institution Core Medicos we pay uncompromising attention while recruiting employees and during their training. Our competent HR department follows a comprehensive recruitment policy. All the candidates are first short listed on the basis of their academic and medical qualification. Apart from a testing written examination, an exhaustive practical test is also held to test their operational skill. Candidates who not only qualify our examinations but also fit within our professional values are then recruited. Apart from appropriate compensation, we also encourage interested candidates to pursue further medical courses on company’s funding. Their growth as an individual forms the basis of our growth as an organization, and hence we do not hesitate to invest in their development, be it financial, social or academicals. We aim for complete growth, we aim to see our employees as happy individuals and their families as happy families and